Order Management

Satisfaction Guarantee

Everyone at Mighty Paw is dedicated to you and your dog's happiness, so we offer a 90-day, no-questions-asked satisfaction guarantee. If you're not completely satisfied with your purchase within the first 90 days, just contact our customer support team and we'll arrange a refund or replacement for you.

How do I register my Mighty Paw product?

Product warranty registration is no longer necessary! All items purchased from us directly (including products purchased from our Amazon store) have an extended lifetime warranty covering manufacturing defects and ensuring your product's long life. If you have a warranty claim issue, simply reach out to our awesome customer service team at [e-mail] using your order number as your warranty reference.

Where can I find the UPC code to register my Mighty Paw product? What is the UPC code?

Product warranty registration is no longer necessary! All items purchased from us directly have an extended lifetime warranty covering manufacturing defects and ensuring your product's long life. a UPC code is no longer necessary. If you have a warranty claim issue, simply reach out to our awesome customer service team at [e-mail] using your order number as your warranty reference.

I purchased my Mighty Paw product online from your Amazon/eBay/Walmart store. Is it covered by the extended lifetime warranty?

Absolutely! If you purchased your Mighty Paw product directly from our Amazon, eBay or Walmart stores, it's covered by our extended lifetime warranty for manufacturing defects. If you have a warranty claim issue, simply reach out to Customer Support at [e-mail] using your order number as your warranty reference. Just so you know, our warranty doesn't cover products purchased from third-party sellers. For assistance in that case, we recommend contacting the place of purchase directly.

How do I get an invoice for my Amazon order?

Invoices are automatically provided through your Amazon dashboard once your order has shipped! Here are some quick steps to help you find it:

1. Go to https://www.amazon.com and log in to your account.
2. Hover over "Accounts & Lists" in the top right corner, then click "Orders."
3. Find the order with your Mighty Paw product.
4. Click the "Invoice" link (usually found under the order details on the right-hand side).
5. Select "Printable Order Summary" or "Invoice" — a PDF will open that you can print or save.

If you run into any trouble retrieving the invoice, we're happy to help you out!
 

How do I request an invoice for non-Amazon orders?

No problem! Just reach out to us with your:

• Full name
• Order number
• Billing address

We'll get that invoice sorted for you right away!
 

My order arrived damaged. What should I do?

Oh no! We're so sorry your order arrived damaged. Please contact our customer support team with:

• Order number
• Full name
• Shipping address
• Photograph of the damaged product

This information helps us locate your original order quickly and provide the best resolution for you and your pup.

How can I cancel or amend my order?

Please contact our Customer Support team as soon as possible if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.

I have not received my order yet, even though the tracking says it's been delivered. What can I do?

If the tracking information shows your order has been delivered and you are unable to locate it, kindly contact our Customer Support team, providing your order number and tracking information together with your full name and shipping address.

Do the prices on the website include tax?

Our website listings do not include tax, this is calculated at checkout and based on shipping location.

I'm having issues to apply my discount code at checkout. What can I do?

Our discount codes cannot be used in conjunction of one another. This is inclusive of subscription orders. If you're having issues to apply your discount code to your orderm please reach out to our customer support team at [e-mail] providing a description of the problem and a photo or screenshot of the issue. We'll be happy to help as soon as possible.

Can I order by phone?

No, we do not take orders by phone.