Shipping FAQs

What are your delivery options?
Please allow 1 business day for your order to be processed, after which the following shipping times apply:
Free Shipping ($6.95 under $24.99 orders) | 2 - 5 business days

*Our delivery time frames are estimates only and may vary with public holidays, possible courier delivery issues, and other influences (such as severe weather conditions) that are beyond the control of Mighty Paw.

How can I track my package?
If you have an account with us, you can locate your order tracking details from your account. Should you not have an account with us, you can speak with our Customer Service team on live chat or you can send them an email at [e-mail].

I'm missing item from my order. What should I do?
It's not uncommon for orders with more than one item to be shipped in multiple packages, so we recommend checking your order tracking to confirm how many parcels to expect. Should there be items missing from your order, kindly contact our Customer Service team providing the following information to speed up the process - your order number, name of missing product, your full name and shipping address.

Where does Mighty Paw ship to?

At this time, orders placed directly through the Mighty Paw website can only be shipped within the United States.

If you're located outside these regions, you may still be able to find our products on Amazon;

Amazon UK
Amazon DE
Amazon CA

Why does it say my order cannot be shipped to my address, or that the product is not available to be delivered to my address at checkout on the Mighty Paw website?

If you're receiving an error at checkout stating that your order cannot be shipped to your address, please email us at [e-mail].

Include the following in your message to help us resolve the issue quickly:

• A screenshot or photo of the error message
• The full shipping address you’re trying to use
• The product(s) you're attempting to order

Our Customer Service team will review the issue and get back to you as swiftly as possible.